Sales Policies and Customer Information

Payment Policy

To ensure the highest level of security and convenience for our customers, we have partnered with PayPal to process all payments. Your financial details are never stored on our web server.

We have chosen PayPal as our payment platform due to its robust security measures, comprehensive payment infrastructure, and commitment to protecting both buyers and sellers. By leveraging PayPal's system, we ensure that your financial information is handled with the highest level of security and that transactions are conducted in a safe and reliable manner.

Accepted Payment Methods

When you proceed to checkout, you will be directed to PayPal's secure payment page. You can complete your purchase using one of the following methods:

• PayPal Account: Log in to your PayPal account for a fast and easy payment.
• Credit or Debit Card: If you don't have a PayPal account, you can use their secure guest checkout to pay with your Visa, MasterCard, American Express, or other major credit/debit card.

Taxes and International Customs

• For Customers in the European Union (EU): All prices are final. There are no additional taxes or customs fees on your purchase.
• For Customers Outside the European Union (EU): Prices displayed on our website do not include potential import duties, taxes, or customs clearance fees. These charges are determined by your local customs authority and must be covered by the buyer. We highly recommend contacting your country's customs office before purchasing to get an estimate of any potential costs.

Proof of Purchase

All receipts for purchases are issued electronically by PayPal at the time the transaction is completed and are sent to the customer’s email. These digital receipts constitute valid legal documents and serve as proof of purchase. They are essential for processing returns, warranty claims, and any customer service inquiries. For customers who are business entities, these receipts also serve as valid documentation for accounting and tax purposes. We recommend that customers retain a copy of their PayPal receipt for future reference.

We are committed to making your payment process as smooth as possible. If you have any questions, please feel free to contact us. For specific questions about PayPal's services, we recommend visiting the PayPal Help Center.

Delivery Information

Products are shipped worldwide wherever permitted by the logistics companies we employ, applicable international regulations, and logistical feasibility. If shipping to a particular destination is not possible due to legal, logistical, or regulatory restrictions, the order will be cancelled, and the customer will receive a full refund via PayPal’s payment system.

Shipping Methods and Carriers

All products are shipped as tracked parcels using reliable postal or courier services. The primary carrier is Posta Slovenije (Slovenian Post) for both domestic and international shipments. For deliveries within the European Union, private courier services such as GLS, DPD, or DHL may be used depending on availability, destination, and service suitability.

Customers are provided with a unique tracking number once the shipment has been dispatched. A link to the carrier’s online tracking system is also provided, allowing customers to monitor the shipment’s status and estimated delivery progress in real-time.

Dispatch Times

Orders are typically shipped within 24 to 48 hours after payment has been successfully processed and cleared through PayPal’s payment system. Dispatches are conducted on business days only. Orders placed on Saturdays, Sundays, or public holidays will be processed and shipped on the next working day.

Delivery Estimates

Estimated delivery times and applicable shipping costs are displayed on each individual product page on this website. While most deliveries are completed within the estimated timeframes, actual delivery times may vary depending on factors outside of our control, including but not limited to:

• Postal or courier service delays
• National or regional holidays in the origin, transit, or destination countries
• Customs clearance procedures
• Buyer’s specific location or accessibility
• Severe weather, natural disasters, or other unforeseen circumstances

While every effort is made to ensure timely delivery, we cannot be held responsible for delays caused by third-party shipping providers or customs authorities.

Lost or Undelivered Shipments

In cases where a shipment is confirmed lost in transit or is not delivered to the customer within a reasonable timeframe as determined by the carrier’s policies and tracking data, a full refund will be issued through PayPal’s payment system.

Damaged or Incomplete Deliveries

If a shipment arrives severely damaged, giving the customer reasonable grounds to assume that the contents may also be damaged or missing, the customer should refuse to accept the delivery and contact us immediately so that we can initiate an investigation with the carrier.

If any items are missing from the package or have arrived damaged, the customer should contact us as soon as possible. To facilitate the investigation, the customer should provide clear photo or video evidence of the packaging and its contents. Upon receiving adequate documentation and after completing the investigation with the shipping provider, we will issue a full refund to the customer via PayPal’s payment system.

Returns Policy

We accept returns on all products sold, except for items that are either explicitly marked as non-returnable on the individual product page or designated as non-returnable, which include but are not limited to:

• Personal care, hygiene, or cosmetic products (due to hygiene and safety regulations);
• Original DVDs, Blu-ray discs, video games, software, and other items that are factory sealed or contain security seals;
• Products containing redeemable codes, activation keys, or other one-time-use digital content.

These restrictions are in place to comply with applicable consumer protection laws, intellectual property regulations, and hygiene standards.

Return Procedure

In order to initiate a return, the customer must contact us within 30 days from the date the item was delivered. Requests submitted after this period may not be eligible for return or refund.

Returned items must meet the following conditions to qualify for a full refund:

• The item must be returned in the exact condition as received, without any signs of use, wear, or damage.
• All original packaging, accessories, manuals, warranty cards, certificates of authenticity, and any promotional items included in the original shipment must be returned intact and unaltered.
• Any tampering, removal of security seals, activation of redeemable codes, or use of one-time digital content may render the item ineligible for return.

Return Shipping Responsibilities

If the return is initiated due to a change of mind, incorrect purchase, or buyer’s personal preference, the customer is responsible for:

• Properly packaging the item to prevent any damage during transit;
• Shipping the item back to our return address located in Ljubljana, Slovenia;
• Covering all shipping costs, customs duties, or any other fees associated with returning the item.

If the return is initiated due to an error on our part - including items that are not as described, defective, damaged, or contain undisclosed faults - we will reimburse the customer for return shipping costs. In such cases:

• The customer must provide a valid receipt from the postal or courier service showing the cost of return shipping.
• Reimbursement will cover the most economical shipping option available that provides proper tracking and delivery confirmation.

Refund Processing

Once the returned item is received and inspected to confirm it meets the return eligibility criteria, we will process the refund via PayPal’s payment system. The refund will be issued to the same payment method originally used for the purchase.

We are committed to processing all refunds within 7 business days of receiving the returned item. Please note that PayPal’s financial system may require additional time (usually several business days) to finalize the crediting of funds back to the customer.

Dispute Resolution Process

Should any issues arise concerning your purchase, PayPal's Resolution Center serves as an impartial and independent third party dedicated to dispute resolution. This service is designed to facilitate communication between buyers and sellers in a structured, transparent, and fair manner.

In the event that a dispute cannot be resolved directly between the parties, PayPal's Resolution Center conducts a thorough and objective review of all relevant evidence submitted by both the buyer and the seller. This may include, but is not limited to, photographic and video evidence of the item’s condition, shipping documentation, records of communications exchanged between the parties, and data from the original product listing, such as the item description, specifications, and any disclosed terms of sale.

Based on the evaluation of these facts, PayPal will render a final determination regarding the outcome of the dispute. The decision reached by PayPal's Resolution Center is binding for both us as the seller and the customer as the buyer, and is intended to ensure a fair resolution in accordance with PayPal’s policies and buyer protection standards.

This impartial process provides our customers with an added layer of security and confidence, ensuring that any potential issues are handled professionally and transparently by a neutral third party.

Warranty Information

In addition to any manufacturer’s warranty that applies to new products, we provide a 180-day limited warranty on the purchase of all pre-owned products, unless a different warranty period or the exclusion of warranty is explicitly stated on the individual product page.

Warranty Coverage and Terms

The warranty period begins on the date the product is delivered to the customer, as confirmed by the delivery tracking information.

The warranty covers the repair or replacement of products that are found to be defective due to manufacturing faults or hidden defects not disclosed prior to purchase. In cases where repair or replacement is not feasible, a full or partial refund may be issued, depending on the specific circumstances and subject to mutual agreement with the customer.

To initiate a warranty claim, the customer must contact us as soon as the defect is discovered and within the applicable warranty period. The customer should provide:

• A clear and detailed description of the defect;
• An explanation of how and when the issue occurred;
• Photo or video evidence clearly demonstrating the fault.

Failure to provide sufficient documentation may delay or prevent the processing of the warranty claim.

Exclusions and Limitations

This warranty does not apply to:

• Damage resulting from improper use, misuse, negligence, or failure to follow proper handling instructions;
• Accidental damage, as well as unauthorized repairs or modifications performed by the customer or any third parties;
• Consumable parts, normal wear and tear, or cosmetic damage incurred during the customer’s possession that does not affect the product’s functionality.

Products that have been damaged due to these excluded reasons are not eligible for refund, repair, or replacement under this warranty.

Warranty Dispute Resolution

In the event that an agreement cannot be reached between us and the customer regarding the outcome of a warranty claim, PayPal's Resolution Center serves as an impartial third-party mediator. PayPal's Resolution Center will review all relevant information, including but not limited to provided evidence, product listing data, communication records, and applicable policies to reach a final decision. This decision is binding for both parties.

For further details, please refer to the section Dispute Resolution Process under the Returns Policy.

Privacy Policy

We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit this website or purchase our products through PayPal's payment platform.

1. Data Controller

This online store is based in the European Union. We operate in full compliance with applicable privacy regulations, including the General Data Protection Regulation (EU) 2016/679 ('GDPR').

2. Collection of Personal Data

We collect personal data in the following ways:

a) When you visit this website

• We do not collect personal information directly through this website, except if you contact us via email.
• Standard web server logs may record non-personally identifiable information such as IP address, browser type, referring pages, and timestamps for security and maintenance purposes.

b) When you make a purchase

PayPal collects and processes personal information necessary for order processing, payment, shipping, and customer service, including:

• Full name (first and last name)
• Shipping address
• Email address
• Phone number
• Purchase details

This personal data is shared with us by PayPal solely for the purpose of fulfilling your order and providing customer service.

3. Purpose of Processing

We process your personal data exclusively for the following purposes:

• Processing and shipping your orders
• Providing customer service and responding to your inquiries
• Handling returns, refunds, and warranty claims

We do not use your data for marketing purposes, profiling, or automated decision-making.

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Contractual necessity — to fulfill the sales contract (Art. 6(1)(b) GDPR)
• Legal obligations — for accounting, tax, and regulatory compliance (Art. 6(1)(c) GDPR)
• Legitimate interests — for website security and fraud prevention (Art. 6(1)(f) GDPR)
• Consent — if you voluntarily contact us or request information (Art. 6(1)(a) GDPR)

5. Data Sharing

We do not sell or rent your personal data to third parties.

Your personal data may be shared with:

• PayPal (as part of their payment system)
• Shipping companies (for delivery purposes)
• Tax or regulatory authorities, if legally required

All third parties are required to handle your data in compliance with applicable data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill your orders
• Comply with legal obligations
• Resolve disputes or claims

7. Your Rights

As an EU resident, you have the following rights under the GDPR:

• Right of access to your data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with your national data protection authority

You may exercise these rights by contacting us.

8. International Data Transfers

Since we sell worldwide and use PayPal as our payment processor, your data may be transferred outside the European Economic Area (EEA) as part of PayPal’s global operations. PayPal is responsible for ensuring adequate data protection for any such transfers under its own privacy policies.

We do not transfer your data internationally outside of PayPal’s system.

9. Data Security

We implement appropriate technical measures to protect your personal data against unauthorized access, disclosure, loss, or misuse.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in legal requirements. The current version will always be available on this website.

11. Cookies and Analytics

We use cookies and similar technologies to ensure the proper functioning of this website and to improve its performance. Cookies are small text files stored on your device when you visit the website.

Essential Cookies

Essential cookies are necessary for the basic operation of this website (e.g., language preferences, session management, and security features). These cookies do not collect personally identifiable information and cannot be disabled.

Analytics

We use Matomo Analytics (self-hosted) to collect statistical information about website usage in order to better understand how visitors interact with our website and to improve the user experience. Matomo processes the following types of data:

• IP address (anonymized according to GDPR guidelines)
• Browser type and version
• Operating system
• Referring website
• Pages visited on this website and the duration of the visit

This data is collected in an anonymized and aggregated form. We do not use this data to personally identify visitors, nor do we share this data with third parties. Matomo is configured to respect "Do Not Track" settings in your browser.

You may opt out of this tracking at any time by activating "Do Not Track" in your browser settings or by using our cookie preferences tool (if implemented).

Cookie Consent

By using this website, you consent to the use of essential cookies. Consent for non-essential cookies, such as analytics, may be obtained via a cookie banner or preferences tool in compliance with GDPR and ePrivacy regulations, where applicable.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us.

Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of this website and any purchases made through our system. By placing an order or using our services, you agree to be bound by these Terms. If you do not agree, please do not use the website or purchase our products.

2. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Slovenia. Any disputes arising out of or related to these Terms, except those resolved through PayPal’s Resolution Center, shall be subject to the exclusive jurisdiction of the courts located in Ljubljana, Slovenia.

3. Limitation of Liability

We make every effort to ensure the accuracy and completeness of the information presented on this website. However, we cannot be held liable for any inaccuracies, omissions, or errors, including those arising from automatic translations, AI-generated content, or other automated tools that may affect the meaning or clarity of the information provided.

To the fullest extent permitted by law, we disclaim all liability for any direct, indirect, incidental, consequential, or punitive damages resulting from the use or inability to use our products or services. Our liability is limited to the statutory warranty obligations and any additional warranties expressly provided.

4. User Responsibilities

As a customer, you agree to:

• Provide accurate and complete information during the purchase process, including shipping addresses and contact details.
• Comply with all applicable laws and regulations regarding import, customs, and taxes in your jurisdiction.
• Ensure that returned items are packaged securely and shipped according to the return instructions.
• Promptly notify us of any issues with your order, including damages or discrepancies, within the stipulated time frames outlined in our Returns and Warranty policies.
• Use our website, communicate with us, and purchase our products in good faith, without any hidden or malicious intent to cause harm, commit fraud, or engage in scams. You agree not to misuse our services, products, website, or intellectual property to inflict damage on us, others, or yourself, nor to participate in illegal activities, including but not limited to money laundering or attempting to gain financial advantage at our expense through unlawful means.

5. Intellectual Property

All content on this website, including but not limited to logos, images, videos, text, graphics, and product descriptions, are our intellectual property or used with permission. These materials are protected under copyright, trademark, and other applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any of our intellectual property without our express prior written consent.

6. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on this website. Your continued use of the website or purchase of products after any such changes constitutes your acceptance of the revised Terms. We recommend reviewing this page regularly.

7. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

8. Entire Agreement

These Terms, together with our Payment Policy, Delivery Information, Returns Policy, Warranty Information, and Privacy Policy, constitute the entire agreement between you and us regarding your purchase and use of our services. They supersede any prior agreements, communications, or understandings, whether written or oral.

9. Disclaimer

This document has been translated using automated translation tools. While we strive to ensure accuracy, we cannot guarantee that the translation is free from errors or omissions. In the event of any discrepancies or ambiguities, the original English version shall prevail. We disclaim all liability for any inaccuracies arising from the translation process.

These policies were last updated on and are effective as of 12 July 2025. We reserve the right to update or modify these policies at any time to reflect changes in our practices or legal requirements. Any such changes will be posted on this page with an updated revision date. We encourage you to review this section periodically to stay informed about our current policies.