We offer mail-in repair service for all models of JBL Portable Bluetooth Speakers.
In cases where the exact type of fault is known, such as a damaged charging micro-usb connector or a faulty battery,
we are able to provide the customer with an exact quotation of the repair cost in advance.
For more complex cases where the exact fault is unknown we offer free diagnostics (customer only pays for shipping expenses)
and provide quotation to the customer before carrying out any repairs.
If customer doesn’t agree to the price or the speaker cannot be repaired, we send the speaker back in the exact same state as received.
Please kindly note that customer is also responsible for shipping expenses in this case – a fixed price of 10 EUR / GBP / USB regardless
of the location.
Short circuit
Liquid damage / Water damage
Dropped from height
Overvoltage
Lightning strike
Firmware upgrade gone wrong
Previous repair attempt gone wrong
Damaged micro-usb port / charging connector / socket
Faulty battery
Blown speaker / Blown driver